Frequently Asked Questions
Everything you need to know about shopping with ACE Peripherals.
What kind of warranty comes with my electronic devices?
All products sold by ACE Peripherals come with a standard 12-month manufacturer warranty. Some premium components may offer extended coverage, which will be specified on the product page.
How long does shipping take for high-value components?
We prioritize safety and speed. Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, and all electronics are shipped in anti-static, shock-resistant packaging.
What is your return policy for opened hardware?
We offer a 30-day return policy. However, for hardware and internal components, items must be returned in their original packaging with all seals intact. Returns on opened items may be subject to a 15% restocking fee.
Do you provide technical support for installation?
Yes! Our technical team is available via live chat and email to assist with setup, driver installations, and troubleshooting for any peripheral or component purchased from our store.
Are the products on ACE Peripherals genuine and brand new?
Absolutely. We are an authorized reseller for all brands featured on our site. We do not sell refurbished or 'grey market' goods; every item is 100% authentic and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.